REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for choosing www.portablesunprotection.com! We are committed to providing you with quality folding sunshade gardening hats. If you are not satisfied with your purchase, we offer the following return and exchange policy.

  1. Return Policy
    ●Return Period: Customers can apply for a return within 30 days after receiving the product.
    ●Product Condition: Returned products must be in new, unused, unwashed condition with original packaging, tags and accessories.
    ●Return Process:
    ○Please contact us by email to [email protected] with your order number and reason for return.
    ○We will provide you with a return authorization and detailed return address.
    ○Send the product back with the return authorization.
    ●Return Postage: We are not responsible for return postage unless the product is defective or sent incorrectly. It is recommended to use a tracked mail method to ensure that we receive the returned product.
  2. Exchange Policy
    ● Exchange Request: If you wish to exchange the purchased item, please contact us by email within 30 days of receiving the item.
    ● Product Condition: The exchanged item must be in new, unused, unwashed condition with original packaging, tags and accessories.
    ● Exchange Process: Send an email to [email protected] with your order number and exchange request.
    ○ We will instruct you on how to return the original item and send the new item.
  3. Refund Processing
    ● Once we receive the returned item and confirm that it meets the return policy, the refund will be processed within 7 business days, usually to the original payment method.
  4. Disclaimer
    ● The following situations are not subject to the return and exchange policy:
    ○ Return of the item due to personal reasons of the customer (such as size not suitable, etc.).
    ○ Return request for more than 30 days.
    ○ Items with obvious signs of use.
  5. Contact Us
    If you have any questions or need further assistance, please feel free to contact us:
    ●Email: [email protected]

Thank you for your support and trust in www.portablesunprotection.com, we look forward to providing you with the best sun protection experience!