FREQUENTLY ASKED QUESTIONS
Welcome to www.portablesunprotection.com! In order to better meet the needs of our customers, we have compiled some frequently asked questions and their answers. If you have any other questions during your browsing, please feel free to contact us.
- How do I place an order?
You can purchase by browsing our website, selecting the sunshade gardening hat you like, and clicking “Add to Cart”. Once completed, follow the instructions to check out. - Can I change or cancel my order?
Once the order is confirmed and processed, we cannot change or cancel it. If you need to change your order, please contact information ([email protected]) as soon as possible by email and we will do our best to help you. - How to ensure my personal information is safe?
We use advanced encryption technology to protect your personal and payment information. For more information, please refer to our Privacy Policy. - Can I check the status of my order on the website?
Yes, you can check the status of your order by logging into your account. If you did not create an account when placing an order, please check the confirmation email you received. - Do you provide international shipping?
Currently, we only offer shipping services within the United States. Please stay tuned for international shipping options that may be launched in the future. - What is the return and exchange policy?
If you are not satisfied with the product you purchased, you can apply for a return or exchange within 30 days after receiving the product. For more information, please refer to the “Return and Exchange Policy” on our website. - What if my product is damaged during shipping?
If the product you received was damaged during shipping, please contact us by email as soon as possible and attach photos of the damage and order number. We will help you handle it. - How much does shipping cost?
The shipping cost is based on your order total and shipping address. At checkout, the system will automatically calculate the shipping cost and display it before you pay. - What payment methods can I use?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and online payment methods such as PayPal. - How do I contact customer service?
If you have any other questions or need further assistance, please contact us via email:
●Email: [email protected]
Thank you for your support of www.portablesunprotection.com! We look forward to providing you with quality service.